Shipping Policy

1. Introduction

HenStag Portugal works to ensure that our personalized products are delivered efficiently and safely.
This policy applies only to personalized bachelor/bachelorette party items purchased from our online store.

2. Shipping Methods

  • Delivery to the customer's accommodations → Products are delivered directly to the place of stay on the day of the activity or on the agreed-upon date.
  • Pickup locations in the destination city → Pickup at a predetermined location, which will be provided after your reservation is confirmed.
  • Home Delivery in Portugal → shipping to the address provided by the customer.

3. Delivery Times

  • Delivery to the lodging → on the day of the activity or on the agreed-upon date.
  • Pickup → on the specified date and time.
  • Delivery to an address in Portugal → between 5 and 12 business days after payment is confirmed.

⚠️ In accordance with the law, unless another timeframe is specified, HenStag guarantees that delivery will be made no later than 30 days after purchase.

4. Shipping Costs

Shipping costs are calculated at the time of purchase, based on:

  • Delivery method,
  • Product weight and dimensions,
  • Delivery location.

The price is always displayed before you complete your purchase.

5. Delivery Areas

Currently, HenStag Portugal delivers only to:

  • Portugal (mainland and islands): accommodations at your destination; pickup from destination cities or addresses in Portugal.
  • Spain: on-site accommodations in Vigo and pickup locations in Vigo.

⚠️ We do not deliver to private addresses in Spain. We do not ship outside these areas.

6. Delays and Problems

Although we strive to meet deadlines, unforeseen delays may occur.

  • If the defect is attributable to HenStag or the carrier → the customer may choose between a replacement or a full refund.
  • If the product arrives damaged or is missing → the customer must notify us immediately (with a photo, if applicable). The item will be replaced or refunded.

7. Problems with the Shipping Address

It is the customer's responsibility to provide the correct address at the time of purchase.

  • If the address is incorrect and delivery is not possible → the customer is responsible for the additional costs of reshipping.
  • If you do not pick up the product at the pickup location within the specified time frame → no refund will be issued.

8. Failure to Deliver

  • If HenStag or the carrier is at fault → we will replace the product or refund the customer.
  • If the issue is the customer's responsibility (incorrect address, absence from the delivery location, failure to pick up the item) → we cannot guarantee a replacement or refund.