Privacy Policy

1. Introduction

HenStag Portugal, LDA, headquartered at Rua do Campo Alegre 1517, LJ24 C51, 4150-182 Porto, Tax ID 519130901, RNAVT 13095, respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable national legislation.

This Policy explains how we collect, use, store, and protect your personal data.
By using our services or visiting our website, you agree to the terms described here.

2. Data Controller

  • Name: HenStag Portugal, LDA
  • Address: Rua do Campo Alegre 1517, LJ24 C51, 4150-182 Porto, Portugal
  • Email: infohsp@henstagportugal.com
  • Phone: +351 928 276 603

3. Personal Data Collected

We may collect the following data:

  • Identification and contact information: Name, email address, phone number, country of residence, address (if applicable).
  • Payments: Billing data and payment information (processed securely by third parties).
  • Reservations: Information regarding activities, accommodations, transfers, and the number of participants.
  • Marketing (optional): Communication preferences, if you give your consent.
  • Website browsing: IP address, approximate location, browsing history (via cookies and tools such as Google Analytics, Google Ads, and Microsoft Clarity).

4. Purpose and Legal Basis for Processing

We process your data for the following purposes:

  • Contract fulfillment: managing reservations, payments, sending invoices, and confirming activities.
  • Compliance with legal obligations: tax obligations, accounting, and regulations governing the tourism sector.
  • Legitimate interest: fraud prevention, service improvement, platform security.
  • Consent: sending newsletters/promotions, use of analytical/advertising cookies.

5. Data Sharing

Your data may only be shared with:

  • Tourism service providers: Our tourism partners (hotels, transportation providers, guides, activity providers) receive only the data strictly necessary for the provision of the service and are contractually obligated to treat this data confidentially and in accordance with the GDPR.
  • Financial institutions and payment processors.
  • Tax and regulatory authorities, whenever required by law.
  • Technology providers: We use technology services provided by companies such as Shopify (e-commerce), Pipedrive (customer management), Google (Analytics, Ads, email, storage), Microsoft (Clarity, Office, email, storage), and Heroku (hosting and servers).
    These providers process data solely on our behalf and in accordance with our instructions, and are subject to contractual obligations regarding confidentiality and compliance with the GDPR.
    When data is transferred outside the European Economic Area (e.g., to the U.S.), we apply the European Commission’s Standard Contractual Clauses to ensure an adequate level of protection.

6. Data Retention

  • Reservation/billing data → 10 years (tax and legal obligations).
  • Contact information (customers) → up to 2 years after the last interaction, unless a request for deletion is made.
  • Marketing data → until consent is withdrawn.
  • Cookies → in accordance with the timeframes set out in the Cookie Policy.

After these periods, the data will be deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures (SSL encryption, firewalls, access controls) to protect your data against unauthorized access, loss, or destruction.

8. Data Subjects' Rights

You have the following rights:

  • Access, correction, and updating of your data.
  • Erasure (“right to be forgotten”), except where there are legal obligations to retain the data.
  • Restriction or objection to processing.
  • Data portability.
  • Withdraw consent at any time (without affecting the lawfulness of the processing carried out prior to the withdrawal).
  • File a complaint with the CNPD – National Data Protection Commission (www.cnpd.pt).

To exercise your rights, please contact us at: infohsp@henstagportugal.com.

9. Cookies

We use cookies and similar technologies to improve your experience on our website and analyze traffic.

  • Necessary cookies: essential for the website to function (cannot be disabled).
  • Analytics/advertising cookies: (Google Analytics, Ads, Microsoft Clarity) only with your consent via the cookie banner.
    You can manage your preferences at any time using the cookie settings panel available on the website.

For more details, please see our Cookie Policy.

10. Changes to the Policy

HenStag Portugal may update this Privacy Policy at any time. The most recent version will always be available on our website, with the update date indicated at the bottom.

11. Contacts

HenStag Portugal, LDA
Rua do Campo Alegre 1517, LJ24 C51
4150-182 Porto, Portugal
Email: infohsp@henstagportugal.com
Phone: +351 928 276 603

📅 Last updated: March 18, 2026